Who is your customer?
This is one of the first questions a good marketing person will ask you. The question is really, "who is…
Psst.. Xero uses NPS to Succeed. Lessons for all Online Businesses including Startups. How Customer Service Makes a Difference.
As a business owner, you need to deliver great service to your customers. And, you want them to see the…
Customer Service Quality can Make or Break Your Business: Google Ads is NOT a Silver Bullet
You might offer a great product or a great service. But if your customer service is bad, the news will…
MYOB Essentials Accounting Update Upsetting Students and Users and Virtual Assistants with Complaints
MYOB seems to have a way of upsetting their users and partner regularly and this time it is because of…
Rubbish Customer Service from Telstra – WHY would you take their free digital marketing review and advice
It's no secret that Telstra are lacking quite a bit in the customer service department. In fact, it doesn't take…
Using Excel to understand your business: why data management and analytics features are essential
We've all heard of Microsoft Excel - king of the spreadsheet world, used by millions of people for day-to-day business…
PayPal introduce Pay in 4 service as buy now pay later market booms
We live in a time where we can buy most things at the click of a button. And now, we…
Hacking happens: Prepare for it and protect your Xero data with Google Authenticator or Authy from Twilio
Source: google.com The harsh truth is that most people will get hacked at some point in their lives. Hacking can…
How accounting job seekers beat employers ATS’s with their winning resume
So, you think you have perfected your resume? You may have to think again. Your resume might be professional, clear,…
Gig is BIG for jobs and NOT just about AirTasker
The way people work is changing rapidly in a shift from the traditional 9-to-5 PAYG "jobs for life" to consultancy…