Dropbox: The Premier Business Tool For Small Business

Dropbox: The Premier Business Tool For Small Business

One of the great things about our Small Business Management Course is that we’ve put all our training materials online, allowing students to access the training materials from any PC, anytime, anywhere. But our training materials aren’t the only things to have...
Telemarketing: Why You Should Start Using the Telephone

Telemarketing: Why You Should Start Using the Telephone

With all the new and different ways to interact and engage with your customers — social media and e-marketing, for example — for a lot of people, using the good old-fashioned telephone seemed to go the way of the beta tape. But in our Small Business Management course,...
Why Good Customer Service is Good for Business

Why Good Customer Service is Good for Business

Good customer service = sales We all know good customer service when we see it, and we all know bad customer service when we see it; but what exactly makes good customer service? We’re going to compare two local coffee shops in Manly, Sydney to highlight the...