Business risk and continuity: prepare, keep working and recover
Start with the activities your customers depend on, then name the people and information needed to keep a limited service running. Each operational guide includes a worked example and a response card you can copy, save or print.
Use assessed safety procedures and current official directions to protect people. Keep technical recovery, legal and employment decisions with the appropriate advisers; an operational card does not establish those arrangements.
Decide what needs to recover first
Compare the consequences of interrupted work, then put the agreed priorities into a short coordination plan.
Identify which business activities must recover first after a disruption
Work out which business activities need to recover first. Compare outage impacts, dependencies and minimum service with a practical small-business example.
3 min readWrite a one-page business interruption plan
Create a one-page business interruption plan with triggers, decision owners, fallback work and a test date. Includes a printable example and response card.
4 min read
Maintain essential work
Prepare a controlled fallback for unavailable online information or a critical supplier interruption.
Decide what can continue when the internet or a core cloud service is unavailable
Plan a controlled fallback for appointments, work orders and instructions during an internet or cloud outage, then reconcile changes when service returns.
3 min readPrepare for a critical supplier suddenly stopping supply
Respond to a critical supplier interruption by calculating operating cover, setting service-reduction triggers and activating an assessed fallback in time.
3 min read
Restore service and review the plan
Use the plan’s restart checks to reconcile temporary records and confirm what is ready. Check insurance questions separately from operational recovery.