Changing POS systems: export and check data before switching

Before changing POS systems, export the records you need and prove what the new system has accepted. A product import may leave sales history, deposits and customer balances behind. Set a cutover time, reconcile the open amounts and keep access to usable old records before cancelling the previous service.

Once you have chosen a replacement, plan the handover before cancelling anything. Keep the old account intact while you test; an exported file that nobody can open isn't a useful archive.

Make an inventory of data and obligations

List products and variants, stock by location, customer credits, unredeemed gift balances, deposits, open orders and historic sales reports. Ask both vendors which data transfers, in which format, and which records remain accessible after cancellation. Keep customer data restricted to the people handling the migration.

Payment card details need a separate provider-managed process. Don't put full card numbers into your ordinary product or customer export workbook. Ask the payment processors directly about a supported transfer if you use saved cards.

Compare quantities and balances before totals

Data set	Old system	New or retained record	Acceptance check
Active product variants	240	240 imported	Sample barcode, price and variant checks
Stock at main shop	1,180 units	1,180 opening units	Counts agree by SKU, not only in total
Open customer credits	$650	$650 balance schedule	Every customer and credit reference agrees
Unredeemed gift balance	$2,400	$2,400 separate register	Redemption process confirmed before cutover
Sales history	24 monthly files	24 readable archive files	Reports open and control totals match

Fictional example in AUD. Replace these inputs with your own records.

The gift register row doesn't claim a balance can be imported into the new platform. If it can't, agree a supported redemption and reporting process with the vendor before taking the old system away. A successful product import doesn't settle those obligations.

Inspect the format instead of renaming the file

Square documents CSV and Excel item exports, including filters that can restrict the export and fields that behave differently on import. Its stock quantity fields are a particular trap: current quantity and replacement quantity do different jobs. Check the actual template and preserve a clean original before editing.

Open a sample with leading-zero stock codes and several sizes or colours. Confirm that spreadsheet software hasn't changed an identifier into a number or date. Test a small import before the full catalogue, keeping any import error report.

Set the cutover boundary

Choose a quiet time, finish or clearly carry forward open orders and record the final old-system transaction. Capture exports after the last agreed activity. If trading continues during migration, keep a change log and replay those changes once; otherwise the test import will already be out of date.

Check a sale and a return in the new system against the expected stock movement and payment record. Follow the POS trial scenarios and check the terminal-to-location mapping before staff start using replacement devices.

Decide when the old service can end

Name a person to sign off the product sample, open balances, reports, access and first close. Confirm cancellation terms with the provider and keep the written response. Check the record-keeping guide for the records your business needs beyond the switch itself.

Key takeaways

• Test exports and reconcile open obligations separately from products.
• Keep identifiers, locations and the cutover timestamp intact.
• Cancel only after usable history and outstanding balances have a checked home.

Old system / new system / versions:
Cutover date, time and timezone:
Export filename / row count / control total:
Products and variants:
Stock by location:
Customer credits / gift balances / deposits:
Historic reports and read-only access:
Sample import and reconciliation results:
Unresolved items and owner:
Go-live approval:

Where to get help

• Square: bulk item imports and exports