Finance, Tax & Accounting: page 4
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Card chargeback evidence pack: respond to the reason given
Build a factual chargeback response around the dispute reason, deadline and supporting documents. Use a printable evidence matrix and keep submission proof.
3 min readCard payout missing: trace the batch before contacting support
Trace a missing merchant payout from completed payments to the provider transfer and bank account. Build a clear support request with redacted evidence.
3 min readCustomer sees two card charges: investigate a possible duplicate
Check whether two card entries are completed charges or a pending authorisation beside one payment. Compare transaction IDs and give the customer a clear reply.
3 min readDo processing fees come back after a refund? Check your statement
Check retained card-processing fees after full and partial refunds. Compare the original fee, refund entries and provider terms with a practical cost worksheet.
3 min readMerchant reserves and payout holds: reconcile funds not yet released
Track merchant funds held in reserve separately from fees and ordinary payout delays. Reconcile additions, releases and a cautious cash-flow forecast.
3 min readOnline sale refunded in store: reconcile both systems
Trace an online order returned in store through the stock, payment and accounting records. Prevent duplicate refunds and credits with a cross-channel checklist.
3 min readPOS sales do not match the bank deposit: build a settlement bridge
Reconcile gross card sales to a net bank payout. Work through refunds, fees, cutoffs and money still in clearing, with a printable settlement worksheet.
3 min readRecurring card payment failed: keep the customer account accurate
Resolve a failed recurring card payment while keeping one invoice and a clear balance. Check retries, customer updates and the successful receipt once.
3 min readTerminal said declined but the customer sees a debit
Resolve a declined EFTPOS result when the customer sees a bank entry. Check merchant status, avoid duplicate retries and collect a useful support record.
3 min readBank transfer payments: confirm receipt before releasing goods
Check customer bank transfers against your own account records. Match amount, reference and order, and handle partial payments without relying on screenshots.
3 min readCash drawer reconciliation: explain the closing difference
Balance a cash drawer using the opening float, sales, refunds, paid-outs and physical count. Includes a till-close sheet and a clear difference investigation.
3 min readChoose payment methods around how your customers buy
Match counter, mobile, remote and repeat sales to practical payment methods. Use a worksheet for confirmation, customer access, costs and fallback options.
3 min readFlat card rates vs itemised pricing: compare your payment mix
Compare flat and itemised card pricing using the same sales, transaction counts and card mix. Includes worked costs and a low-ticket sensitivity check.
3 min readLeast-cost routing: check what your provider enables
Check least-cost routing on your actual merchant account. Ask about eligible payments, enabled settings and pricing, then compare matching statement data.
3 min readRead your merchant statement: work out the real card cost
Use a worked merchant statement to separate transaction fees, terminal rental and other charges, then calculate the card acceptance cost for your business.
3 min readSplit-tender payments: reconcile one sale paid several ways
Follow one sale paid in cash and by card through the receipt and daily close. Check remaining balances, refund records and duplicate sales before finishing.
3 min readTax return mistake? Prepare the amendment evidence first
Organise the original return, changed figures and supporting records, then confirm the entity, income year and amendment pathway with your registered tax agent.
3 min readReceived a business grant? Track conditions, cash and spending
Link a grant agreement, money received, eligible spending and reporting evidence in a practical ledger, with open tax questions recorded for your adviser.
3 min read